StoreFeeder System Status
All Systems Operational

About This Site

Welcome to the StoreFeeder Status page. We'll keep this up to date with any issues our customers need to know about.

Please check this page for known issues before you contact the Support Team to report a problem.

If you subscribe to email updates, you will be emailed as new incidents occur.

StoreFeeder Main System ? Operational
SF Background Processes ? Operational
SF REST API ? Operational
External Royal Mail Services ? Operational
Marketplaces ? Operational
Amazon ? Operational
eBay API Operational
Etsy ? Operational
Fruugo ? Operational
OnBuy ? Operational
Other Marketplaces ? Operational
eCommerce Platforms Operational
BigCommerce API Operational
BigCommerce Storefront Operational
BluePark ? Operational
EKM ? Operational
Magento ? Operational
Shopify API & Mobile Operational
Opencart ? Operational
Shopify Third party services Operational
Shopify Storefront Operational
WooCommerce ? Operational
Parcel Carriers (excl. Royal Mail) Operational
Amazon Logistics / Buy Shipping Operational
APC ? Operational
DPD / DPD Local ? Operational
DHL Express (International) Operational
DX ? Operational
Fedex ? Operational
Hermes ? Operational
ParcelForce ? Operational
UK Mail / DHL Parcel UK ? Operational
Yodel ? Operational
Other Courier links ? Operational
Accounting Software Operational
Kashflow ? Operational
Tradebox ? Operational
Xero Ltd - API Accounting API (Updates Controlled by Xero) Operational
Other 3rd Party API Links ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 27, 2021

No incidents reported today.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021
Resolved - We have had no further occurrences and the system has seemed stable since so we are resolving this issue
Nov 24, 15:28 UTC
Monitoring - The issue has now passed and we are investigating what happened so we can put measures in to stop this from happening in the future.

We will monitor for the rest of the day.

Apologies again for any inconvenience caused by this.
Nov 24, 11:56 UTC
Investigating - We have been made aware of an issue affecting multiple customers on our new hosting.

While we are investigating we are going to move everyone back to the old hosting.

We apologies for any inconvenience and will update this page as soon as we know more.

Thanks,

The StoreFeeder Team
Nov 24, 11:48 UTC
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021
Resolved - We were made aware that an update to fix issues with searching on grids caused slowness and users to be logged out from StoreFeeder.

This has now been rectified and users should now be able to use StoreFeeder as normal.

We apologise for any inconvenience caused by this.

The StoreFeeder Team
Nov 18, 14:30 UTC
Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021
Resolved - This incident has been resolved.
Nov 15, 13:32 UTC
Monitoring - We have had a few reports of intermittent issues despatching with DHL. This does appear to be a problem on their side as waiting a while and retrying usually allows the despatch to happen.

We are monitoring but currently, it is out of our hands. We advise you give it 15-20 minutes and retry the despatch.

We will update this page if any more information becomes available.

Thanks,

Ths StorFeeder Team
Nov 12, 13:53 UTC
Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.